IT Unchained – A Journey Beyond Technology Navigating Challenges of IT Service Management A Beginners’ Guide: Part – 1

Description

IT Unchained explores the world of IT service management through the real-life challenges of Agastya and his team at Bull-Kart. From client demands and outages to leadership struggles, the story captures the chaos and complexity of IT work with humor, empathy, and insight. Rather than focusing on dry frameworks, the book highlights the human side of technology—how trust, collaboration, and daily choices shape success. Ideal for IT professionals, leaders, or anyone curious about the digital workplace, this is a relatable journey through the heart of ITSM.