Check –In & During Stay Activities of Hotel Guest Cycle

Description

This book is a comprehensive text particularly written to cover practical aspects of Check in & during stay activities of Hotel Guest cycle. Author has exclusively designed the contents in order to fulfil the requirements of second year students pursuing Hospitality & Tourism courses as well as for those who are pursuing diploma in front office operations. The first section of the book main aims is to cover practical aspects of check in such as Welcoming of the guest, Luggage handling, Check in Procedure (Expected Arrival guest, Group, Walk in & Express check in procedure), Room selling techniques and Potential problems occurs at the time of guest arrival and their solutions. Second section covers Wakeup call procedure, Concierge services, Room change, Safety Locker & Foreign currency exchange, Telephone Handling, Guest Mails &Messages and Paging tasks. Each chapter is designed to cover all the practical aspects related to a particular task with the help of explaining the concept, its procedure, Role play conversations, Student Practical Exercises and exclusive Worksheet& Assignment on a particular topic for concept understanding and clarity.

About The Author

Dr. Hardaman Singh Bhinder is working as Assistant Professor in the Department of Tourism, Hospitality and Hotel Management, Punjabi University Patiala, Punjab. He is an alumni of Bangalore University, did his four year bachelor degree in Hotel Management (4 year). He is in teaching profession from the last 12 years. Before joining Punjabi University, he has worked in various academic institutions such as Chitkara college of Hospitality and M.M.University, Mullana. Dr. Hardaman Singh Bhinder has got to his credit 20 research paper publications and presented more than 15 research papers at various national & international conferences. He has published his first book on the title Practical Aspects of Hotel Guest Cycle: Pre Arrival Stage. He has been awarded Educators award in University education for his outstanding contribution of his quality work performance in the field of hospitality education by Indian Hospitality Congress. He teaches Hotel Operational and Tourism Management subjects.