Description
About the book
TQM practicing organizations can use this Book Series to implement TQM
practices in their organizations. The set of books have been written from a manufacturing industry deployment perspective and the key focus is on
providing a practical and formatted approach to aid easy deployment of
practices.
BOOK ONE: BASIC PROBLEM SOLVING
This Book presents the entire spectrum of problem-solving aids that a Quality focused, customer centric and knowledge seeking organization requires.
It covers the essential elements of business analytics ranging from the Basic Quality tools or Basic Problem-Solving Tools (8) , Basic Management tools (7), and Decision-making tools (5).
Anyone working in any function of the organization must know these
tools – they help build the basic analytics foundation for work! This is the only book in the 7-book-series that should be read by all employees – right from the front-line staff to senior management.
About the author
Pankaj is an engineer by profession and holds a degree in Mechanical Engineering from IIT-BHU, India. He has also done his management education program from IIM Ahmedabad, India.
He has more than 2 decades of experience in various functions like Manufacturing, Projects, Human Resource, Research & Development, and Business Transformation etc. He has worked with organizations like Tata Steel, Dr Reddy’s, and JSW. In 2020, he joined his current role as Executive Director & CHRO, JSPL from Ambuja Cements where he was working as President – Manufacturing.
Pankaj is a Master-black-belt in Six Sigma and holds several patents and copyrights in the field of Total Quality Management while being trained in other improvement methodologies like Lean, TOC and TPM. He also has the distinction of facilitating two successful Deming Prizes consecutively for JSW Group in the years 2018 and 2019.
Pankaj has also been trained on Innovations from the Haas School and on TQM from Japanese Union of Scientists & Engineers (JUSE), Tokyo.
Amongst several copyrights in the field of TQM, some of unique practices ones are: Improvement methodology-4i, Employee Engagement model-8S, Shop-floor improvement model-0757, Policy Management Methodology-OSM, Talent mapping model-5D amongst many others.
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