Description
About the book
TQM Publication Series by Pankaj Lochan
This is a series of seven books on Total Quality Management (TQM) that provides a complete guide to the theory and practice of TQM.
Book I: BASIC PROBLEM SOLVING
Book II: TQM DEPLOYMENT
Book III: STRATEGY & POLICY MANAGEMENT
Book IV: DAILY WORK MANAGEMENT
Book V: EMPLOYEE ENGAGEMENT
Book VI: CROSS FUNCTIONAL MANAGEMENT
Book VII: STATISTICAL PROBLEM SOLVING
TQM practicing organizations can use this Book Series to implement TQM practices in their organizations. The set of books have been written from a manufacturing industry deployment perspective and the key focus is on providing a practical and formatted approach to aid easy deployment of practices.
BOOK TWO: ORGANIZATIONAL QUALITY MANAGEMENT talks about various TQM DEPLOYMENT methods and their application.
The book presents a practitioners’ view of how large-scale organizations may implement TQM without much trouble. Through its various sections, the book talks about the quintessential elements – TQM Promotion, Education & Training, Policy Management, Daily Management, and Employee Engagement. The elements of Employee Engagement will be explained with detail wrt the problem-solving practices. The reader can expect to get a perspective on how large size organizations implement TQM through innovative and unique TQM practices.
The book attempts to demystify the otherwise considered complicated subject of TQM. It is like calling it – TQM made easy!
About the author
Pankaj is an engineer by profession and holds a degree in Mechanical Engineering from IIT-BHU, India. He has also done his management education program from IIM Ahmedabad, India.
He has more than 2 decades of experience in various functions like Manufacturing, Projects, Human Resource, Research & Development, and Business Transformation etc. He has worked with organizations like Tata Steel, Dr Reddy’s, and JSW. In 2020, he joined his current role as Executive Director & CHRO, JSPL from Ambuja Cements where he was working as President – Manufacturing.
Pankaj is a Master-black-belt in Six Sigma and holds several patents and copyrights in the field of Total Quality Management while being trained in other improvement methodologies like Lean, TOC and TPM. He also has the distinction of facilitating two successful Deming Prizes consecutively for JSW Group in the years 2018 and 2019.
Pankaj has also been trained on Innovations from the Haas School and on TQM from Japanese Union of Scientists & Engineers (JUSE), Tokyo.
Amongst several copyrights in the field of TQM, some of unique practices ones are: Improvement methodology-4i, Employee Engagement model-8S, Shop-floor improvement model-0757, Policy Management Methodology-OSM, Talent mapping model-5D amongst many others.
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