EMPLOYEE ENGAGMENT – The TQM Way

“As per Japanese Union of Scientists & Engineers (JUSE, the official body that is responsible for Total Quality Management (TQM) Promotion across the world), “TQM is a set of systematic activities carried out by the entire organization to effectively and efficiently achieve company objectives so as to provide products and services with a level of quality that satisfies customers at the appropriate time and price”.
This is a series of seven books on Total Quality Management (TQM) that provides a complete guide to the theory and practice of TQM. TQM practicing organizations can use this Book Series to implement TQM practices in their organizations. The books have been written from a manufacturing industry deployment perspective with focus on providing a practical & formatted approach to aid easy deployment of practices. One may customize the generic formats used in the book for organization-specific Daily Management practices and the methods & formats thereof!

BOOK FIVE: EMPLOYEE ENGAGEMENT – the TQM Way
The book talks about the methods & practice of EMPLOYEE ENGAGEMENT. The book deals with the elements like – Employee Communication systems, Training & Education systems, Process of Empowerment through Problem Solving methods (like SGA, QC etc.) and finally, the impact of Reward & Recognition systems. The book deals with both the design aspects of the engagement levers and supports them with lucid case studies from the manufacturing and process industry.
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